About Premier Home Pros

Premier Home Pros is a fast-growing bathroom remodeling company headquartered in Akron, Ohio, with a vision to become the leading national provider of hassle-free bathroom renovations.

Our Mission: We are passionate about transforming bathrooms into beautiful and functional spaces, delivered with exceptional speed and ease for homeowners across the country.

National Growth and Opportunity: We're experiencing explosive nationwide growth and actively seeking passionate individuals to join our team. If you're a highly motivated individual who thrives in a dynamic environment, this is the place for you!

Key Responsibilities and Tasks (Essential Functions):

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide excellent customer service by addressing customer concerns and resolving issues
• Enter customer information accurately into the system
• Maintain a high level of knowledge about company products and services
• Follow call center scripts and guidelines to ensure consistent and effective communication
• Handle customer complaints or escalations with empathy and patience
• Collaborate with team members to achieve individual and team goals
• Data enter customer information into CRM software such as Salesforce
• Receive and resolve inbound phone calls
• Make outbound calls to potential customers or existing customers
• Other duties as assigned

Must Have

• Fluent in English, both written and verbal
• Previous experience in customer service or call center environment preferred
• Strong data entry skills with attention to detail
• Excellent phone etiquette and active listening skills
• Ability to analyze information and problem-solve effectively
• Strong communication skills, both verbal and written
• Bilingual candidates are encouraged to apply
• Strong problem-solving skills
• Ability to multitask
• Be able to work full time, 1-9pm shift.

Benefits:

• Competitive pay structure
• Performance-based bonuses
• $1.50 Shift Differential
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) and holidays
• Professional development opportunities
• Employee discounts (travel, services, products)
• Wellness programs
• Career advancement opportunities